Sr. Customer Solutions Manager (Migrations & Modernization)


Job summary
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.


  • Bachelor’s degree in Computer Science, Engineering, Math, Operations
  • Research, or a related field or 10 years of large scale IT deployment or program experience
  • 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry
  • 7+ years’ experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
  • 5+ years in experience with Oracle Applications, SAP or Mainframe technologies
  • Ability to travel up to 15% as needed


  • Direct experience implementing AWS services
  • Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
  • Superior written and verbal communication skills
  • Self-motivated problem solver, able to thrive in a fast-paced and customer-focused environment.
  • Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change.
  • Highly analytical, technically proficient, and able to learn new tools and software quickly
  • Strong listening skills, demonstrated ability to ask effective questions
  • AWS or other cloud certifications
  • PMP and/or SCRUM/Agile, SAFe certified
  • Strong organizational and troubleshooting skills with precise attention to detail
  • Previous experience with assisting customers journey to the cloud (AWS, Azure, GCP, etc).
  • Previous experience in Cloud Migrations/Modernizations from either Legacy Tech (Mainframe, VMware)
  • Previous Migration experience with ERP Systems such as SAP or Oracle Apps to the Cloud.
  • Previous experience with Partners (System Integrators or ISVs or MSP)

The base pay range for this position is $138,300-$187,100. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Amazon’s internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.