Senior HR Program and Change Manager, Disability Leave Services


Job summary
At Amazon we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we deliver billions of products and services each year to our loyal customers. We work in a fast-paced environment across multiple industries, never losing our passion for customers.

The Program Manager of Disability &amp, Leave Services (DLS) will focus on driving and implementing processes and policy initiatives that support DLS’s ability to serve a rapidly growing employee base. The position will be responsible for expanding DLS Leave and Accommodations (Adjustments) services to employees in the EU. This position will partner heavily with the DLS Leadership team as well as various Human Resources, Finance, Technology, Legal partners and Vendors to fulfill the vision in a bar-raising way. Lastly this position will ensure the systems and processes support the proper balance between compliance, innovation, efficiency, and compassion in all services.

This individual will need strong thought leadership, excellent communication and interpersonal skills and an ability to manage by influence.

Responsibilities include:
§ Build and drive detailed roadmap and plan incorporating both technical, operational tasks, workstreams and vendors.
§ Develop and maintain project plans, identify resource needs, and manage project schedule, collaborate effectively across teams to agree timelines and deliverables.
§ Develop roll back / contingency plans for cutover for each launch.
§ Develop communication and escalation plan for launch readiness activities.
§ Acts as the main point of escalation for all cutover issues and escalated to leadership as required.
§ Provide status reporting to project leadership and key stakeholders.
§ Monitor services through the multiple phases of Launch up to stabilization, ensuring operational teams are able to maintain service continuity and seamless support each launch.
§ Own and support the design, development, delivery of change management activities covering, integrating change management tasks in the project plan, project documentation, stakeholder analysis, change impact assessment, change readiness, communications, training and launch plans.
§ Advise on process or policy aspects of DLS and partner projects

Role requires ability to travel as appropriate.


  • Proven project management ability that shows how to organize, find solutions, and follow through to a successful conclusion
  • Proven leadership implementing projects in a fast-paced and rapidly changing environment
  • MBA or Graduate Degree


  • Exposure to Finance and/or HR process and practice in a PeopleSoft environment
  • Exceptional business judgment capable of driving a diverse organization to the right results with a focused, pragmatic approach
  • Ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
  • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).