APJ Sales Enablement Program Manager, Customer Success Management


DESCRIPTION

Job summary
At Amazon Web Services (AWS) we are leading the cloud revolution. The APAC Commercial Operations Field Enablement Team is responsible for driving field readiness and field productivity for the APAC Field community, both the Sales and Technical community. We do this through the creation of effective training and development strategies, Field Engagement and communication strategies and through creation and management of key business mechanisms and sales tools.

The team is looking for a Senior Enablement Leader to partner with the APAC Customer Solutions Leader, and team, to build and execute an enablement strategy that accelerates the success of the APAC Customer Solutions Management (CSM) organization and therefore our customers. The APAC CSM team is a critical to driving customer success with our largest customers and they have responsibility to understand the customer’s business and strategic goals, translate them into executable plans, and drive the implementation to success by working with the customer, AWS teams, and our partner community. To do this effectively the team requires deep levels of expertise in program management, technical capability, and organization transformation and therefore a diverse enablement strategy will be required to support success.

The successful candidate will have experience supporting technical organizations and / or Customer Success / Solution Management teams. They will have deep skills associated to program and change management and skills in building mechanisms that drive improvements in the efficiency and effectiveness of the teams they support. They will have a proven record in working cross functionally and leading virtual cross functional teams to build and execute successful programs. They will also have deep experience in 1) Understanding business strategies and effectively building programs to accelerate achievement of goals, 2) Designing development and training programs that elevate the skills of the organization, 3) Building mechanisms that improve field effectiveness and efficiency and improve team collaboration and best practice sharing 4) Contribute actively towards strategy building in line with the future vision of the CSM organization. If you are a self-starter with strong business acumen, strong program management, communication and collaboration skills and proven success in supporting field teams we would love to speak with you!

Key Responsibilities include:

  • Collaboration with the APAC CSM Leadership team, global &amp, APAC field enablement organizations, as well as key cross functional organizations, on the design, development and execution of an CSM enablement roadmap aligned to the CSM business strategy.
  • Prioritize, build and execute enablement programs aligned to the enablement roadmap and develop mechanisms that measure and track the effectiveness and impact associated to programs delivered
  • The build and launch of a role based CSM On-boarding curriculum to accelerate new hire time to ramp.
  • The build and launch of a role based ever boarding development strategy, aligned to the CSM role profile, that continues to raise the bar on the skills of the CSM organization.
  • A set of defined enablement goals that are linked to enablement initiatives to effectively measure program impact and identify opportunities for continued improvement.
  • Creation of Strategic Change Management plans that are focused on driving program awareness and adoption and implementation of ways to effectively measures impact and identify opportunities for continuous improvement.
  • Actively contribute towards CSM org strategy discussions and own key workstreams around people focus.
  • Partner with Recruiting/HR/Field Enablement Leads and CSM Leadership to develop and execute programs which help grow future leaders for the organization.
  • Building and maintaining partnerships with local and global teams
  • Robust cloud understanding and knowledge of AWS Services and Solutions
  • 5+ years of experience supporting technical or engineering teams with a proven record of thought leadership, driving customer benefits and successful program completion
  • Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
  • Meeting deadlines, prioritizing large workloads, maintaining a strong attention to detail, and working independently in a fast-paced and rapidly changing environment
  • Experience with latest learning technology that improves the efficiency and effectiveness of field training delivery and absorption.
  • An Ability to travel ~ 25% time

BASIC QUALIFICATIONS

  • 10+ years of experience in Strategy, Operations and Enablement roles supporting a technical organization, and/ or customer solutions / success organization.
  • 10+ years of experience developing and delivering against a clearly defined and prioritized enablement roadmap, aligned to a business go to market strategy.
  • 10+ years program management skills with an ability to develop and execute large-scale projects plans with minimal supervision. Strong project management skills and experience, including managing internal stakeholders and external agencies, and multiple global and local projects at once
  • Demonstrated expertise as a writer, editor, and communicator with executive presence as well as a demonstrated ability to synthesize complex concepts, formulate a clear point of view, and write concise and compelling narratives.

PREFERRED QUALIFICATIONS

  • 5+ years of experience supporting technical or engineering teams with a proven record of thought leadership, driving customer benefits and successful program completion
  • Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
  • Building and maintaining partnerships with local and global teams
  • Robust cloud understanding and knowledge of AWS Services and Solutions
  • Meeting deadlines, prioritizing large workloads, maintaining a strong attention to detail, and working independently in a fast-paced and rapidly changing environment
  • Experience with latest learning technology that improves the efficiency and effectiveness of field training delivery and absorption.
  • An Ability to travel ~ 25% time

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